e-Government, e-Society and Jordan: Strategy, theory, practice, and assessment

A new industry or technology, as a particular development, is often accompanied by “the concerns that information deemed illegal or dangerous by governments could be communicated easily”. Therefore, it is not unusual that dominator attempts to control the press or the contents.

In this article, e-Government and e-Society development was reviewed within context of the contradictions negotiating policies that aim to span all scales from local to global. It was critically evaluated at regional, local, and individual levels. The author summarized that: The move from an industrial to a post-industrial or ‘information society’ therefore occurs when "information rather than materials account for most of the exchanges throughout societal communication", and knowledge features explicitly "in national or societal income and expenditure accounts, and when information is recognised explicitly as an output". “Change can be driven by the technology, and technology also can be moulded by the need for change.”

“ICTs” is digital information communications technologies, by which Information Societies, e-Societies and e-Government are all underpinned. “The expectation of these processes is that they will lead to improvements in areas such as governance, democracy, efficiency, and economic competitiveness.”

This strategy for Jordan involved a review of existing strategies in many countries, comparing their summary of expectations to Jordan’s.

Jordan: “*Improve the quality of government service delivery as measured by such indicators as lessening processing time and improving the ease of interaction.

“*Increase the transparency of government by increasing availability of information. “*Increase the responsiveness of government by providing more information and services to the public, and creating a new mode of contact between government and the public. “*Save time, money, and other resources for both government and process users by improving efficiency in government processing.

“*Create a positive spin-off effect on the society through the promotion of information technology skill development in firms and individuals.”

The U.S. strategy as redefined in 2002 itemises broadly similar goals:

*Make it easy for citizens to obtain service and interact with the federal government;

*Improve government efficiency and effectiveness; and,

*Improve government’s responsiveness to citizens.

In summary the theoretical expectations for these nations initially can be grouped under four main headings: 1. Government to citizen (G2C), with the citizen being treated as customer not administrative objects. 2. Government to Government (G2G), involving good governance and a well-governed society. 3. Government to Business (G2B), with conditions for effective business development 4. A spaceless and inclusive society with friction of distance no longer being a problem.

Jing Gu

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